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Formal Complaints Procedure

In the unfortunate event you are unhappy with our services/decisions/products for any reason; we have set out below our complaints procedure. This has been put together to ensure any complaints or issues are dealt with quickly and efficiently and to the best of our ability.

In order that your concerns are dealt with swiftly, we firstly ask that you raise any issues to the Office Manager in writing to The Office Manager, Wright Residential, 176 Chillingham Road, Newcastle upon Tyne NE6 5BU. Someone will contact you via phone or email to confirm receipt. A written outcome of the investigation will be sent to you within 15 working days.

If you are unhappy with the response from the Office Manager, we then ask that you write to the business Director at the same address. Your complaint will be addressed within 48 hours of receiving this. Someone will contact you via phone or email to confirm receipt. Again, a written outcome of the investigation will be sent to you within 15 working days.

If after following the above steps you are still dissatisfied with the response, you can refer the matter to The Property Ombudsman. For any further information visit TPOS website.